Copertina di Customer Experience and Loyalty
Titolo del libro:

Customer Experience and Loyalty

Unconscious Management

LAP LAMBERT Academic Publishing (18.06.2019 )

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ISBN-13:

978-620-0-08117-9

ISBN-10:
6200081174
EAN:
9786200081179
Lingua del libro:
Inglese
Risvolto di copertina:
A successful customer experience strategy starts with an aspiration centered on what matters to customers and empowering frontline workers to deliver. Almost every successful company recognizes that it is in the customer-experience business. Organizations committed to this principle are as divers as the online retail giant Amazon; The Walt Disney Company, from its earliest days operating in a small California studio; and the US Air Force, which uses an exotic B2B-like interface to provide close air support for ground troops under fire. Conversely company that are not attuned to a customer-driven marketplace are remarkably easy to spot. Consider the traditional US taxi industry, which is facing significant new competition from the liked of Lyft and Uber. Customer-service standouts clearly understand that this is central to their success as businesses.
Casa editrice:
LAP LAMBERT Academic Publishing
Sito Web:
https://www.lap-publishing.com/
Da (autore):
Morteza Kohansal
A cura di:
Seyedmohammadhossein Hasheminasab, Maryam Salehilalehmarzi
Numero di pagine:
300
Pubblicato il:
18.06.2019
Giacenza di magazzino:
Disponibile
categoria:
(management)
Prezzo:
82,90 €
Parole chiave:
customer experience, loyalty, Management, Business to Business.

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