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Könyv címe:

Personality and Leadership as Dispatcher Retention Tools

A Study of the Big Five Traits

VDM Verlag Dr. Müller (15.10.2008 )

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ISBN-13:

978-3-639-08738-3

ISBN-10:
3639087380
EAN:
9783639087383
Könyv nyelve:
angol
Ismertető:
For over thirty years rapid technological advances, combined with increases in population and demographic shifts, have been among drivers of growth in 9-1-1 telecommunicator occupations. In the past decade, dispatcher retention has been further exacerbated by rapid telecommunication advancements, dynamic environmental stressors, and high-technology occupational opportunities. These change factors have resulted in an increased emphasis on E 9-1-1 staffing issues; they have created a need for employee retention strategies This case study examined relationships between personality and retention of 9-1-1 emergency telecommunicators. The study evaluates linkages between individual characteristics, contextual performance, servant leadership, and person-job fit, as related to dispatcher retention. Findings indicate significant relationships do exist between personality and employee retention, person-job fit, contextual performance, and servant leadership traits expressed as contextual performance in the sites examined. Further, findings of this study provide a sound case for on-going investigation of relationships between personality, Servant Leadership, and dispatcher retention.
Kiadó:
VDM Verlag Dr. Müller
Weboldal:
http://www.vdm-verlag.de
Szerezte:
Reed Lora
Oldalszám:
156
Kiadja:
15.10.2008
Raktárkészlet:
Raktáron
Kategória:
Vezetés és menedzsment
Ár:
59,00 €
Kulcsszavak:
"employee retention, Servant Leadership, telecommunicator, dispatcher, contextual performance, person job fit, Personality, Big Five, emergency call center", contextual performance

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