Bookcover of Personality and Leadership as Dispatcher Retention Tools
Booktitle:

Personality and Leadership as Dispatcher Retention Tools

A Study of the Big Five Traits

VDM Verlag Dr. Müller (2008-10-15 )

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ISBN-13:

978-3-639-08738-3

ISBN-10:
3639087380
EAN:
9783639087383
Book language:
English
Blurb/Shorttext:
For over thirty years rapid technological advances, combined with increases in population and demographic shifts, have been among drivers of growth in 9-1-1 telecommunicator occupations. In the past decade, dispatcher retention has been further exacerbated by rapid telecommunication advancements, dynamic environmental stressors, and high-technology occupational opportunities. These change factors have resulted in an increased emphasis on E 9-1-1 staffing issues; they have created a need for employee retention strategies This case study examined relationships between personality and retention of 9-1-1 emergency telecommunicators. The study evaluates linkages between individual characteristics, contextual performance, servant leadership, and person-job fit, as related to dispatcher retention. Findings indicate significant relationships do exist between personality and employee retention, person-job fit, contextual performance, and servant leadership traits expressed as contextual performance in the sites examined. Further, findings of this study provide a sound case for on-going investigation of relationships between personality, Servant Leadership, and dispatcher retention.
Publishing house:
VDM Verlag Dr. Müller
Website:
http://www.vdm-verlag.de
By (author) :
Reed Lora
Number of pages:
156
Published on:
2008-10-15
Stock:
Available
Category:
Management
Price:
94.40 S$
Keywords:
"employee retention, Servant Leadership, telecommunicator, dispatcher, contextual performance, person job fit, Personality, Big Five, emergency call center", contextual performance

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