Service quality and customer satisfaction in public service
Evidence from Ethiopian revenue and customs authority
978-620-0-29002-1
6200290024
76
2019-08-23
39.90 €
eng
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The purpose of this book is to assess how service quality affects customer satisfaction in the public sector empirical evidence from Ethiopian revenue and customs authority. The book attempted to identify the relationship between service quality dimensions and customer satisfaction. Besides, it addressed the effect of service quality dimensions on customer satisfaction. Based on the research findings, the book suggested important recommendations.
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