Portada del libro de Customer Experience and Loyalty
Título del libro:

Customer Experience and Loyalty

Unconscious Management

LAP LAMBERT Academic Publishing (2019-06-18 )

Books loader

Omni badge apto para el cupón
ISBN-13:

978-620-0-08117-9

ISBN-10:
6200081174
EAN:
9786200081179
Idioma del libro:
Inglés
Notas y citas / Texto breve:
A successful customer experience strategy starts with an aspiration centered on what matters to customers and empowering frontline workers to deliver. Almost every successful company recognizes that it is in the customer-experience business. Organizations committed to this principle are as divers as the online retail giant Amazon; The Walt Disney Company, from its earliest days operating in a small California studio; and the US Air Force, which uses an exotic B2B-like interface to provide close air support for ground troops under fire. Conversely company that are not attuned to a customer-driven marketplace are remarkably easy to spot. Consider the traditional US taxi industry, which is facing significant new competition from the liked of Lyft and Uber. Customer-service standouts clearly understand that this is central to their success as businesses.
Editorial:
LAP LAMBERT Academic Publishing
Sitio web:
https://www.lap-publishing.com/
Por (autor):
Morteza Kohansal
Editado por:
Seyedmohammadhossein Hasheminasab, Maryam Salehilalehmarzi
Número de páginas:
300
Publicado en:
2019-06-18
Stock:
Disponible
Categoría:
Gestión
Precio:
82.90 €
Palabras clave:
customer experience, loyalty, Management, Business to Business.

Books loader

Newsletter

Adyen::diners Adyen::jcb Adyen::discover Adyen::amex Adyen::mc Adyen::visa Adyen::cup Adyen::unionpay Adyen::paypal PayPal CryptoWallet Transferencia Bancaria

  0 productos en el carrito
Editar carrito
Loading frontend
LOADING